Privacy & Cookie Policy

Caledonia Carpet & Upholstery Care
Last updated: 18 September 2026

Caledonia Carpet & Upholstery Care respects your privacy and is committed to protecting your personal information. This Privacy & Cookie Policy explains what information we collect, why we collect it, how we use it and the choices and rights available to you when you use our website or contact us about our services.

1. Who we are

Caledonia Carpet & Upholstery Care is an independent carpet and upholstery cleaning business operating in Scotland. For the purposes of UK data protection law, the business is responsible for the personal information described in this policy. For any privacy or data protection enquiries, please contact:/

Caledonia Carpet & Upholstery Care
Email: info@caledoniancarpetcare.co.uk
Website: caledoniacarpetcare.co.uk

2. Information we collect

When you contact us, request a quotation or arrange a service, we may collect information including:

  • your name;
  • home or service address;
  • telephone number;
  • email address;
  • details about the cleaning services you require;
  • information you provide through our Instant Quote or contact forms;
  • correspondence between you and us;
  • details relating to appointments, quotations and services provided; and
  • transaction and payment records where appropriate.

Our website may also collect technical information relating to visits to the website through cookies and similar technologies, including Google advertising technology and Meta Pixel, subject to your cookie choices. This may include information such as your IP address, browser or device information, pages visited, interactions with the website and information relating to advertising referrals. Google explains that sites using its advertising services can transmit information including the page URL and IP address and may use cookies for advertising measurement.

3. How we collect your information

We generally obtain personal information directly from you when you:

  • use our Instant Quote facility;
  • submit a contact form;
  • contact us by telephone, email, social media or messaging service;
  • request or accept a quotation;
  • arrange a cleaning service; or
  • make a payment.

Information submitted through our website forms is sent to us and may also be stored on the website server. We may also receive limited information from advertising and analytics providers where you have permitted the relevant tracking technologies.

4. Why we use your information

We use personal information where necessary to:

  • respond to enquiries and quotation requests;
  • provide quotations;
  • arrange appointments;
  • provide carpet and upholstery cleaning services;
  • communicate with customers before and after a service;
  • maintain appropriate business and financial records;
  • process and record payments;
  • respond to complaints or queries;
  • protect our legitimate business interests and establish, exercise or defend legal claims;
  • comply with legal, accounting and tax obligations; and
  • measure the effectiveness of our advertising where you have consented to the relevant tracking technology.

Depending on the circumstances, our lawful basis under UK data protection law may be:

Contract or steps before entering into a contract — for example, responding to a quotation request, arranging an appointment and providing the requested service.

Legal obligation — where we need to retain information to comply with tax, accounting or other legal requirements.

Legitimate interests — where reasonably necessary for the operation and protection of our business, provided those interests are not overridden by your rights and interests.

Consent— where required, including for non-essential advertising or tracking technologies and where we rely on consent for the use of photographs for promotional purposes.

5. Payments

Payments for our services are not processed through this website.
Customers may pay by:

  • cash;
  • bank transfer; or
  • card/contactless payment using our payment terminal.

Card payments are processed by SumUp, and banking transactions may be processed through Monzo Business. These providers process payment information according to their own privacy and security arrangements. Caledonia Carpet & Upholstery Care does not receive or store your complete payment-card details through this website.

6. Photographs and before-and-after images

With the customer’s permission, we may take photographs of carpets, upholstery or other items before, during or after cleaning. These photographs may be used to demonstrate our work on our website, portfolio or social media. We only use such photographs for promotional purposes with the customer’s permission. We aim to avoid including information that unnecessarily identifies the customer, such as names, house numbers, personal documents or other identifying details.

Where we rely on your consent, you may withdraw that consent by contacting us at info@caledoniancarpetcare.co.uk. Withdrawal of consent will not affect processing that was lawful before the consent was withdrawn.

7. How long we keep information

We do not intend to keep personal information for longer than reasonably necessary. As a general policy:

Enquiries and quotations that do not result in a booking may normally be retained for up to 12 months after the last meaningful contact, unless there is a legitimate reason to retain them for longer.

Customer, transaction and business records relating to completed services may be retained for the period necessary to meet our legal, tax, accounting and record-keeping obligations.

UK rules require self-employed businesses to keep relevant business records for at least five years after the 31 January Self Assessment submission deadline for the relevant tax year.

Information may be retained for longer where reasonably necessary in connection with a complaint, dispute, legal claim or other legal requirement.
Website form submissions stored on our server will be periodically reviewed and deleted when they are no longer required for the purposes described above.

8. Who we may share information with

We do not sell your personal information. Where necessary, information may be processed or shared with trusted organisations that help us operate the business, including:

  • website hosting and email service providers;
  • website support providers;
  • payment service providers;
  • banking providers;
  • accounting, professional or technical service providers;
  • Google in connection with Google advertising and measurement services;
  • Meta in connection with Meta Pixel and advertising measurement; and
  • government, regulatory, tax, law-enforcement or other authorities where disclosure is required by law.

Some service providers may process information outside the UK. Where applicable, we rely on the safeguards provided for under UK data protection law and the arrangements maintained by the relevant service provider.

9. Cookies and similar technologies

Our website uses essential technologies required for the website to operate.

We may also use non-essential cookies and similar technologies, including tracking pixels, for advertising measurement and understanding the effectiveness of our advertising. These may include:

Google Ads — used to help measure interactions and conversions resulting from our Google advertising.

Meta Pixel — used to help measure interactions with our website and the effectiveness of advertising on Meta platforms such as Facebook and Instagram.

These technologies may collect information about your browser, device, IP address, pages visited and interactions with our website.
ICO guidance specifically includes tracking pixels within the rules governing cookies and similar storage/access technologies.

10. Your cookie choices

Non-essential advertising and tracking technologies will be controlled according to the choices you make through our cookie consent mechanism.
You should be able to:

  • accept non-essential cookies/tracking;
  • reject non-essential cookies/tracking; and
  • manage your preferences.

Rejecting non-essential tracking should not prevent you from accessing the normal functions of our website or requesting a quotation. Google also provides mechanisms such as Consent Mode that allow Google tags to respond to a visitor’s consent decision.